+31 6 55226392

Human Resource Manager

Human Resource Manager

Hospitality

Managment

Paramaribo

Full-time

25k

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In short

As the Hotel Operations Manager at this 4-star Group of Hotels, you will oversee and direct the day-to-day operations of our hotel. Your goal will be to maximize financial returns, enhance guest satisfaction, and manage our dedicated team within the quality standards of our organization. This role requires strategic planning, resource allocation, and policy implementation aligned with our vision and goals.

Job description

  • Oversee Key Departments: Lead the Food & Beverage, Rooms Division, and Kitchen operations, ensuring seamless integration and top-tier service. You will set performance standards, monitor service delivery, and implement best practices to ensure each department functions efficiently and effectively.
  • Financial Management: Develop and oversee the hotel’s annual budget, keeping a close eye on monthly financial forecasts and analysing financial reports to maximize revenue. Implement cost-control strategies to minimize operational expenses without compromising on quality. You’ll collaborate with department heads to ensure financial targets are met and surpassed.
  • Performance Monitoring: Regularly review and assess the performance of all departments. Utilize key performance indicators (KPIs) to gauge efficiency and productivity. Implement improvement plans and corrective actions as necessary to enhance operational performance.
  • Personnel Planning: Coordinate with HR to ensure strategic recruitment and effective onboarding processes. Plan and facilitate training programs to enhance team skills and prepare staff for leadership roles through succession planning. Monitor staffing levels and adjust as needed to maintain optimal service delivery.
  • Team Management: Lead by example, fostering a positive and collaborative work environment. Motivate and mentor line managers, ensuring they have the tools and support needed to lead their teams effectively. Encourage a culture of teamwork, innovation, and continuous improvement.
  • Operational Coordination: Ensure seamless coordination between departments to maintain smooth operations. Address and resolve any inter-departmental issues that may arise, promoting effective communication and cooperation across the hotel.
  • Policy Enforcement: Conduct regular audits and inspections to ensure compliance with organizational policies and procedures. Develop and update operational policies as needed to align with industry standards and regulatory requirements.
  • Guest Satisfaction: Implement innovative strategies to enhance guest experiences. Regularly review guest feedback, identify trends, and take proactive steps to address any areas of concern. Foster a guest-centric culture within the team to ensure every guest feels valued and appreciated.
  • Quality Assurance: Develop and maintain rigorous quality control procedures. Conduct regular assessments to ensure the hotel meets and exceeds guest expectations. Implement continuous improvement initiatives to elevate service quality and operational efficiency.
  • Vendor Management: Establish and maintain strong relationships with vendors and suppliers. Negotiate contracts to secure the best terms for the hotel. Monitor vendor performance to ensure timely delivery and high-quality products and services.

Safety and Security: Oversee the implementation of safety and security protocols. Ensure the hotel complies with all health and safety regulations. Develop and conduct emergency preparedness drills and procedures to safeguard guests and staff.

 

 

Additional Responsibilities:

  • Marketing and Sales Support: Collaborate with the marketing and sales teams to develop promotional strategies that drive occupancy and revenue. Support the execution of marketing campaigns and sales initiatives.
  • Sustainability Initiatives: Lead efforts to implement sustainable practices within the hotel operations. Promote eco-friendly policies and procedures to minimize the hotel’s environmental footprint.
  • Technology Integration: Stay abreast of the latest hospitality technology trends and implement relevant technologies to improve operational efficiency and guest experience. Ensure staff are trained on new systems and technologies.
  • Community Engagement: Represent the hotel in community and industry events. Foster relationships with local businesses and organizations to enhance the hotel’s reputation and community involvement.

Requirements

  • Bachelor’s degree in Hotel Management or Business Administration
  • Minimum of 4 years of relevant experience as a Hotel (Operations) Manager
  • Strong leadership qualities
  • Ability to work in and motivate teams to achieve high performance
  • Basic knowledge of Finance/Accounting
  • Excellent communication skills in Dutch and English (spoken and written)
  • Advanced proficiency with MS Office

 

Required Skills:

  • Planning and organizing
  • Interpersonal skills
  • Detail-oriented
  • Team player
  • Decisiveness
  • Guest relations skills
  • Commercial and financial insights
  • Creativity
  • Accuracy and problem-solving attitude
  • Negotiation skills
  • Knowledge of safety and security protocols
  • Ability to handle high-stress situations and make decisions under pressure
  • Strong understanding of customer service principles and practices
  • Ability to adapt to changing circumstances and manage multiple priorities simultaneously

What we offer

This group of hotels offers a professional work culture with excellent company benefits to include a good Salary, Bonus scheme, Medical, Dental and Vision Program, paid vacation, sick and holiday pay.

Apply Now

+ 31 6 55226392

careers@glosopro.com

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